Privacy Policy

Water Damage Tampa Florida ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water damage restoration services or visit our website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for emergency water damage services
• Schedule an appointment for water damage repair or restoration
• Request a quote for our services
• Provide information during service delivery
• Communicate with us via phone, email, or other means

This personal information may include:

• Name and contact information (phone number, email address, mailing address)
• Property information and location
• Insurance information
• Payment and billing information
• Details about the water damage incident
• Photos or documentation related to the damage

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• Provide emergency water damage restoration services
• Schedule and coordinate service appointments
• Communicate with you about our services
• Process payments and billing
• Work with insurance companies on your behalf
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Document service delivery and maintain business records

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Equipment suppliers and contractors
• Professional services (legal, accounting)
• Technology service providers

Insurance Companies

With your consent, we may share relevant information with your insurance company to facilitate claims processing and coverage determination.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or government investigations.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls and employee training
• Encryption of sensitive information during transmission
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we maintain customer records for:

• Service records: 7 years for business and warranty purposes
• Financial records: As required by tax and accounting regulations
• Insurance-related documentation: As required by insurance regulations
• Marketing communications: Until you opt out or request removal

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request a copy of your personal information in a portable format

To exercise these rights, please contact us at 813-726-4244.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information to third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: 813-726-4244
• Business Name: Water Damage Tampa Florida
• Service Area: Tampa Bay Area, Florida

We are committed to resolving any privacy concerns promptly and professionally.